The Factory Warranty Repair Process At Car Dealerships

What You Need To Know About Factory Repairs


The Factory Warranty Repair Process At Car Dealerships
Credit: Photo Copyright: MaxxiGo/Shutterstock.com
A CarProUSA Show listener from New Jersey called in recently, perplexed over the fact that his truck had been in a dealership service department for eight weeks with no end in sight. I see this with every brand vehicle made. I suggested he contact the manufacturer directly and if not resolved, to try to invoke the Lemon Law, which every state has. I get a lot of questions from listeners and website visitors about their vehicle warranty. Not just the initial warranty, but the powertrain coverage and extended warranties. I get enough that it is pretty clear that the majority of people do not really understand how the process works from the dealership side. So here's a look at how the factory warranty process works.

Factory Vehicle Warranties

It is your dealer with whom you interact when your vehicle needs a repair that is covered by any manufacturerís warranty. Not all automakers handle warranty repairs exactly the same, but generally here is the way things work.

Although it is a complicated process, I will do my best to make it simple.

Letís call the car manufacturer Acme Automaker just for simplicity sake. Acme Automaker builds a vehicle and sells it to Roadrunner Auto Sales (your dealer). Roadrunner Auto Sales then sells the vehicle to a consumer. At the time of purchase, it is explained what your warranty coverage is for the vehicle you purchased. One of the main things you need to understand is that it is Acme Automaker, the manufacturer of your vehicle, that is responsible for, administers your warranty coverage, and pays for your repairs, not the dealership.

Given that, what is the responsibility of the dealer, Roadrunner Auto Sales? It is simply to make the repairs as prescribed by the manufacturer of the vehicle. This is one of the biggest challenges dealers face todayÖhow do they make you (their customer) happy, while at the same time get the manufacturer (Acme Automaker) to pay the bill? You can see the problem here for the dealers.

So, you have a problem pop up with your car, either major or minor and you return to the service department of a dealership. You just want your car fixed, but the dealer also wants to be reimbursed by the factory for making the repairs, so there are complex procedures that have to be followed with every repair order that is written on your car. If the dealer does not do everything exactly right, it doesnít get paid for performing the repair.

Most people think it is the dealership that decides what is a covered repair and what is not, but that is not true. It is all laid out by the manufacturer. On the other side of the coin, the manufacturer opens itself up to abuse by some dealers who would cheat the system if not for the rules set forth by the warranty policy manual.

The dealers are always stuck in the middle on warranty repairs, they have to please you so you will come back and continue to do business with them AND they have to satisfy the entity paying the bill, which is the manufacturer that built the car.

Luckily, for most dealership customers, the process of getting your vehicle fixed and all the ďbehind the scenesĒ paperwork and computer entries are transparent, but sometimes the dealership has to call the factory for approval before the work can be done, especially with extended warranties. If the factory declines, the customer will generally get mad at the dealership.

It is also noteworthy to mention that the factory pays the dealership very well for work performed, but only once. If you take your car back for the same problem, the dealer generally eats the second and subsequent repair costs. This can be why cars sometimes have to be taken back multiple times for the same repair. If the technician is not very good, or inexperienced, it can be a real issue for the customer.

Since dealers are paid well to perform warranty work, the dealers welcome you with open arms no matter where you bought your vehicle. That is a little different than it was some years ago.

I hope this gives you a little insight into what dealers go through to repair your car under the factory warranty. It is not easy, but the goal is to keep both the consumer and the factory happy.
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p fowler
I purchased a Lexus 2016 rx350 from the Lexus dealership and a couple of days after I drove it off the lot I felt the first gear in the transmission hesitating so I took it back to the dealership and they said they put it on the computer to analyze it and found nothing wrong with the transmission and they also tested drove the car and said that is how the vehicle's transmission is supposed to charge. Now about 1 year later it is still doing the same thing I complained about a few days after I purchased it but worst now I've taken it back again with only 5500miles added to the vehicle in one year because it drives so lousy. what can I do next I purchased an extended warranty if that makes any difference are not.
The Car Pro
I would take it to another Lexus dealership. Donít give them any history, just describe the issue and see what they say. That might tell you a lot about the issue.

Jerry Reynolds
.
I purchased a new 2019 Ford Explorer 14 months ago. I tried to set up the electric 3rd row seating for the first time this week. One of the seats will not open, it catches on the tailgate. Since the seats could not complete the process I could not get them back down. I was out of town and went to the local dealer, the tech said the one seat appeared to have been installed back to far. He was able to get the seats back down since I was due to travel back home the next day. I took the vehicle to the dealer I purchased it from but they refused to look at it till I signed a document saying I agree to pay for the repair. If the seat was installed incorrectly at the factory it should be covered under warranty why should I have to agree to pay for the repair?
The Car Pro
If it was installed improperly then I agree. The out of town dealership should have noted on the repair order that seat was not installed correctly and that should be enough for your dealer to inspect it. You might want to call Ford Motor and get them involved at this point.

Jerry Reynolds
malosable
Hello,
I have my car in for repairs at a Hyundai dealership. I have extended warranty on my car and have had several repairs done on my car. From replacing a small sensor to replacing my ABS module. I never had any issues as far as getting it all paid for. Now they have a new service person and I have my car in for a few repairs. changing the faulty front parking sensor and a motor in the rear seat. She is telling me that the warranty company is shorting them a few hours for the repairs for about 160 dollars and that I will have to come up with that amount if they don't pay. Isn't it the dealership responsibility to negotiate with the warranty company. What is the need for warranty if I still need to pay. I never had any issues when the previous person dealt with my repairs. What do I do.
The Car Pro
If you purchased the warranty from the dealer you are doing the repairs with, itís reasonable to ask them to negotiate the repair. If you bought the warranty on your own elsewhere, it is not.

Jerry Reynolds
Don S.
I feel like I am at the mercy of Ford Motor Company and Wantagh Ford. August 17th I brought my 2014 F150 3.5 EcoBoost pickup to the dealer for lack of power. They diagnosed the problem as the timing chain and was under warranty. My vehicle is still sitting in their parking lot due to Ford not having the parts available to fix the problem with no available date of availability. They gave me an Explorer as a loaner; however, it not a truck that I can use for my handyman business. I have contacted Ford (case # CAS-27604666-WOX2Q3) and they are checking every five day and reporting to me directly. This could go on forever and my warranty ends 10/21. Do I have an recourse? Is it possible for my warranty to run out?
The Car Pro
Don, I see this often with every brand of vehicle made today. You can blame Covid, because the suppliers were shut down and ramping back up has been difficult. Making parts while constantly disinfecting and social distancing slows the process.

Youíll be fine on your warranty since the issue is documented. I wish I had a magic answer for you and trust me, the dealership wants the part as bad as you do.

Good luck!

Jerry Reynolds
DAnne
My 2018 Ford escape SE has been on my dealership service lot since July 21, 2020. It was flatbed towed there for an engine malfunction which the light came on suddenly while driving and just over 32,000 miles. Since the engine was not responding well to accelerate I barely got Home to my driveway from the grocery store let alone try to drive another 30 miles to the dealership. I was very concerned as I had been trying to bring the vehicle in for a few weeks due to questions about the downhill cruise control not holding and the lane assist also not seeming to work. I told the service rep that I was concerned about a engine malfunction and she said Basically the engine lights can come on at 5 miles or 50,000 miles for whatever reason and it didn't mean that the engine was bad. I told her that I thought it was because I had also seen some consumer complaints about engine malfunctions in escapes through 2019 model year. Low and behold the engine coolant system inside the engine does not cool and reservoir empty, It melted from the inside, the block melted in the engine and needed to be replaced. I have repeatedly asked for paperwork to document my Repair request, and I was told I was getting a new engine and I asked for the serial number of my old engine and what the new engine would be, as well as address the other concerns that I had brought it in for originally. As of today in speaking with the dealership owner I still have not received the requested paperwork from either him or the service department. My insurance company had told me the same thing and I mentioned that I had already made that request. They also said to get a letter from the dealer seeing how long the vehicle was there and they would credit me for non-use of the vehicle on my insurance. I still did not receive that letter but I have requested it again and supposedly my vehicle will now be repaired this upcoming week. However in speaking with the dealership owner, he is now offering to replace the vehicle but it more or less sounds like I'm having to work a whole new trade-in deal. He mentioned that I could not use the lemon law as I was persistent about that because of the mileage and that it was not a safety issue as I had suggested. However I explain that when the engine stops working while you're driving down The road, it is a safety issue indeed and at least I was not driving at high speed on the highway. So he did also mention that he received some kind of credit assistance from Ford but it doesn't sound like it is being applied to whatever this deal is he is trying to get me into a replacement vehicle. It sounds like I'm still paying top dollar for a car that I have not asked to purchase but had inquired about what my options were if I don't feel safe with my current vehicle. Does the consumer receive any of that money for the replacement assistance or does that go straight to the dealers pocket? He said that it was his experience that most people with a major car issue would rather replace it then keep it. Not sure what I should do or what questions to ask at this point. Could you please advise? Thank you ever so much.
The Car Pro
DAnne, if it were my vehicle, I would rather have a new engine than trade it in and have to start over on a loan. As long as they are putting a BRAND NEW engine in it, and not repairing the current one (which is usually the case) I would go that direction. The odds of the next engine having a problem are very slim. I understand your concerns, but that is why cars come with warranties. I think Ford should make the payments you made while your car was in the shop and I would request a power train warranty to 100,000 miles on the whole vehicle, including the new engine.

If all that happens, then I feel they have fulfilled their obligation. Good luck.

Jerry Reynolds
Tom
Hello

Hope you're been well during this hard time with COVID.

I recently bought a new Jeep Wrangler 2019. It had only 14km/h. I drove it till 4000km and something bad started happening.

September 30 Sunday
-started my car at 1pm with my fiance and the car wouldn't start. An anti theft code screen appeared. I don't know the code as Chrysler never gave one to me
-I turned off the car and used my fob key to press the start button and it started working
-I drove to a park for a bday and parked my car
- after a few hours got in the car to drive and anti theft code occurred not letting the car start
-I spent 1 hour trying to turn on the car
-called my dealer at Chrysler but he was not working and the store is closed
-it finally suddenly started to work
-when I got home I read it might be my fob key so I took out my second spare key

August 31 Monday
-used my spare key and got into jeep
-Jeep worked fine the whole day
-after I finished work at 11pm I got into Jeep and anti theft code appeared AGAIN
-this time I had the code my dealer gave and I punched it in and it was invalid
- after 10 minutes Jeep worked and I drove to gas station to get gas
- got gas and went in to get a car wash code for the touchless car wash at the esso gas station on lakeshore and carlaw
-went back into my Jeep to get it washed BUT THE ANTI LOCK KICKED IN
-then my fob key was not recognized
-power steering off was showing on the screen
-I called the road side assistance after 30 minutes of being stuck beside pump #7 of esso lol
-I couldn't even get my car Washed because the car didn't start so I left the wash code on the dashboard as it expires in November(was going to wash it right after I get my car fixed)
-tow came tried to jump start (dunno why because the battery was fine)
-the guy thought it was strange since it's a new Jeep and called a flatbed
-they dropped my car off at a Chrysler dealership close to home then dropped me off

September 1 Tuesday
-got a call from the service manager at 11amAsking me to tell them what happened because they're trying to figure things out
-I told them everything but he just wanted me to get to the point
-after I finished he asked if I got a car washed because that may have damaged the car
-I said oh no I didn't get it washed as my car was stuck by the pump since it won't turn on
-he said "oh are you sure because we saw the car wash receipt on your dash"
-I said I didn't go to the wash and kept the code because it's valid till November so I left it on the dash
-and he was like oh okay we will get back to you
-at around 5pm I called them as they didn't update me for 6 hours and they close at 6pm
-spoke with the service manager and he said "you did some water damage to the (I don't k is some sort of electrical thing) and there's water all over the mattress"
-I have no clue why we are talking about me damaging anything with water and how can water damage the car? What rain? Am I not suppose to let water touch my car?! Do they think I opened the hood and ran it through a XXXX car wash?!
-so then he says because of this your warranty won't cover but I'll let you know how much it'll be out of pocket tomorrow
-I was shocked.... I asked could I get a rental car and he said no because this may not be covered under warranty so you wouldn't get a rental covered....
-and then he hung up

I'm sorry for the long essay. They're making me pay, for something I didn't do... I have extended warranty and the car is brand new. What water damage?! Shouldt a wrangler be waterproof?! Do they think I submerged my Jeep into the Hudson Bay?! If it's damaged by water then isnt it a manufacture problem that the water proof or whatever didn't protect it?

Please assist me with this. I will be talking to them tomorrow in person and if they won't put it through warranty and force me to pay to Fix a water damage that shouldn't have happened for a new Wrangler which is also commercialized as the top trail and off-roading car...

Respectfully,
Tom
The Car Pro
Tom, you need to contact the factory:

Jeep Customer Care

Unless you are leaving out important details, they need to know about this and I would strongly suggest not taking it back to that dealership. You warranty is good at any Jeep dealership.

Please refrain from using the F word on our pages in the future.

Jerry Reynolds
Cynthia
I have my Chrysler 300C at a Chrysler dealership for repairs. I need a TCM and PCM. I called to get a update of my car and was told that my car estimate release date will be in February 2021 because of the PCM. They are not able to locate it at this time. Is there anything else that I can do? Should they be giving me some kind of discount? They did say that they will try not to hold my car for 6 months. What is the longest a shop can keep your car for repairs?
If you can assist me it would be greatly appreciated.
The Car Pro
Cynthia, sorry to hear you are having to deal with this. There are no rules on how long a car can be held, and I assure you the dealership wants the part almost as bad as you do.

Contact Chrysler directly and ask them to help you locate the part. That could get you in the front of the line to get what you need:

https://fcacommunity.force.com/Chrysler/s/article/How-do-I-contact-Chrysler1

I wish you the best!

Jerry Reynolds
.
Greetings,

I took my 2015 Chevy Trax to the dealership due to the car lunging and the check engine light coming on. They told me the code was reading there was a cadillac converter issue, but needed to upgrade the computer system to make sure. They also found a pipe that needed reconnecting. They fixed the pipe, charged me for the upgrade ($600 total) and told me to return if the problem persisted and they would replace the cadillac converter. It did persist, the next day, but no check engine light. I took it in and they gave me a "courtesy vehicle" and sent me on my way. They called two days later saying they couldn"t replicate the problem so they couldn"t replace the cadillac converter and then charged me $200 for the courtesy car. The cadillac converter would have been covered by Chevy. I have an extended warranty (I was told if a knob falls off, it's covered) which to my dismay doesn't cover anything. Two questions, should I be reimbursed for the "courtesy car" and do cars need upgrades to read codes? Sounds like a scam to me...

Regards,
Barry
The Car Pro
Barry, I would call and talk to the Service Manager. Just because they could find the issue doesnít mean itís not there and I donít believe you should be charged for the loaner. I hope they do the right thing. Yes, once out of the factory warranty, you have to pay for computer upgrades unless it is part of a recall.

Jerry Reynolds
Louise
I have a Ford Focus 17 plate serviced last week no problems it's 4 days out of warranty and yesterday driving 70 miles down the motor way and the engine just blow up oil pump everything it's only done 36 thouusand miles 2 garages just don't under stand how it's happened where do I stand
The Car Pro
Louise, go back to the last dealer you used and have them give you an explanation of what happened. It could be related to the work they did. If not have them contact Ford on your behalf to try to get it covered under your warranty. You have powertrain coverage for 5 years or 60,000 miles, it should not be a problem.

Jerry Reynolds,
kim
Hello. I purchased a used 2013 Dodge Journey R/T AWD ( automatic ) on June 18th, 2020. It had a 30 day warranty. Within 1 week, the car seemed to be running hot and I smelled anti freeze and that the car was lurching in 2nd gear. Took it to the dealer, they said it was the thermostat. They documented my concerns, replaced the thermostat and told me to drive it a bit, that the lurching may have been caused by the faulty thermostat. I called them again within a couple weeks, car still shifting hard. They check it, say it needs new transmission, to take it and keep driving it, that it was ok to do that, until they found a transmission At this time I also mentioned hearing a noise from motor area that sounded like a pump was failing and a brake noise from back end, as well as a hissing noise when depressing brake pedal.. They said to call back Monday ( this was a Wednesday). I called and they said they found a place, but the first tranny they pulled was bad, they had to find another one and send it. I took my car in a week later to have the used transmission they got installed . ( my car has under 91 k on it, the 'new' used tranny has 108k..is this acceptable? That's the first question. They did replace a bearing, they said the hissing noise from brake pedal is normal and the noise I think is a bad pump is just some secondary air pump something or other that starts up when I start the car. Meanwhile my steering makes a low noise when you turn the wheel and I'm hearing creaking noises when i go over any bumps...but, that's not the worst of it. The new used tranny is slipping! Again in 2nd gear. I called them, brought it in yet again ( tranny has 6 month warranty, a this point the dealer/ NY State lemon law warranty of 30 days is over )..they contact the warranty company after checking for codes ( there were none, but mechanic verifies it is slipping ) Warranty company tells them to do a scan and send them data, so back I go to the dealer. (They do not give loaner cars either.) Dealer does the scan, sends info to tranny warranty company and are awaiting confirmation they will send another tranny. It's only been 1 day, so I guess I will check back with them after the weekend. they said the car is ok to drive like this, with the transmission slipping. Is that right? I feel like I really got a lemon and am stuck right now..could this be true?
The Car Pro
Kim, sounds like a problematic car for sure. I would continue to work with the dealer to try to get things acceptable. At some point you might ask for a trade out to something else. I would try to keep a good relationship with them since there is no Lemon Law with used cars.

I hope everything works out.

Jerry Reynolds
kim
Thank you for your response. I am a bit confused though regarding your comment that there is no lemon law for used cars. According to the New York State Attorney General, there IS a used car lemon law. I have looked into that part already in case this transmission issue reaches a third try on the dealers end to get it right and they cannot. Could my information be incorrect?
The Car Pro
My understanding from a while back was it had to be 18,000 miles OR less than two years from when the vehicle was new.

Jerry Reynolds
john
i have a 2018 ford pu with 18000 mi with side window cracked is it under warrantie
The Car Pro
No, glass is not covered under your warranty in most cases, sorry.

Jerry Reynolds
steve
The cruise control froze @ 60 mph - went for wild very dangerous ride on my 2013 jeep grand Cherokee larado - finally got it off road with it overheated and smoke everywhere - couldn't shut engine off - called 911 - was told to leave vehicle - fire department showed up - they were able to get engine shut off. I'm fortunate to have survived. Vehicle was towed to dealer - this was second time - last time fuel relay switch went and vehicle stopped in traffic. This is a very unsafe and dangerous vehicle . Purchased a 2019 jeep from dealer thinking the problems with the 2013 had been fixed. The dealer gave be a $8,000 trade in for the 2013. Comparable 2013 jeeps resell for $12k to $14k. Contacted FCA asking to be reimbursed for the loss value on the trade in due to the cruise control failure. FCA tells me its the dealers problem. If I want more on the trade in to ask the dealer.. The dealer says its a done deal having already traded the vehicle in. The dealer did say previously that I had not waived my rights to file a claim. I thought the manufacturer/FCA was responsible for making me whole not to mention being responsible for my safety driving their vehicle. Neither the manufacturer or the dealer are assuming responsibility for the loss of value in the 2013 jeep. Feeling I was short changed after nearly having a serious/fatal accident. What to do?
The Car Pro
Steve, the time to do something was before you traded it, sorry. You accepted the $8000 for it and the problems with the vehicle was not the dealerís fault, they didnít build it. Obviously you can sue FCA, but it will be impossible to prove that the problems you had caused a loss of value. Whoever you were talking to at the dealership probably didnít even know.

Sorry this happened, but itís sort of water under the bridge at this point.

Jerry Reynolds
.
I have a good one for y'all, New 2019 Bullitt (Shadow Black) went back to the dealership for paint defects. Scratches, moderate to highly visible swirl marks and dried bird poop ate the clear coat on the hood. All this happened while the car sat on the lot and not cleaning it properly. Dealer repainted (supposedly), parks the repainted (supposedly) black car in an active construction zone where a new showroom is being built and attempts to hand off to me as all is good.100% worse now, now dried bird poop damaged a different section. The amount of scratches is unreal. Do not see a way to post pics, maybe that for the best because it surely is a sad sight!
The Car Pro
That is a shame but it can be properly fixed. You may need to get Ford Corporate involved: 800 392-3673.

Good luck!

Jerry Reynolds
Aldrich
Purchased a certified pre-owned Honda car with 11,700 miles on it, then later on after three days the check engine pop up. Do I still have a right to return the car since I just bought it?
The Car Pro
No, nor do I think youíd want to do that. Thatís why you have a warranty. Check engine lights are usually something quite simple.

Jerry Reynolds,
Lakeisha
Hello I have a 2011 Chevy Equinox I'm thinking answer to get some repair work. It took forever for the warranty company to approve it they have approved it and my car is done getting fixed my question is how long does it take for the warranty company to write a check so I can get my car I've already been waiting a month for them to even fix my car
The Car Pro
I am sorry, I could no know that especially since I donít know which of the thousands of warranty companies you have. You need to contact them, I am sure they can answer you.

Jerry Reynolds,
Sal
Hello, I bought a 2019 toyota tundra like 5 months ago and one day the truck just stop running, I took the truck to the dealer, they didn't wanna cover the job under warranty because the technician told me it was contaminated gas. After arguing with the manager I decided call the my insurance and open a claim but now the dealer decides to change the engine, injectors, lines pretty much the all fuel system plus the engine and intake manifold, my question is can I denied take the truck after everything is done because I dnt want a truck with all that changes, thank you
The Car Pro
Sal, unfortunately you cannot refuse the truck back and get any compensation. That is what warranties are for, to correct problems.

I hope everything works out fine.

Jerry Reynolds
.
On Dec 6 2019, I took my 2014 Ford Explorer with about 78k - 83k for a recall, lift gate issue, clunking noise when I turned left and jerking of the transmission. After about 3 weeks I called the dealer to ask for any updates but all they said was that it was waiting for approval from ford to get the repairs done, after 2 more weeks nothing, on February 6 is when I call back and they same thing waiting on approval. On March 11 I contacted the service manager and all he did was direct me back to the service rep which once again told me that he didn't know why it taking long but that he was gonna check. It about to be 4 months now and I can't believe it not being approve yet, keep in mind I purchased a "premium care warranty" that suppose to cover things like this. It upset me that the people taking my vehicle to get repairs don't have any updates on it nor actually know what's going on. On March 28 I contact ford and again just told me to keep contact with the service manager which at this point I had enough but I don't know what can I do. 1 I worry that if they keep my vehicle longer let's say till June, that's when the "premium care warranty" ends and I don't want them to tell me that I have to pay out of pocket now. 2 they still haven't even worked on the other stuff I took my vehicle in for till the problem with the approval repair is done. 3 I feel that the vehicle is getting them a hard time to repair that at this point I feel like it not even good to drive, I don't see why it's taking this long if they can easily build an entire vehicle in a matter of days and they can't even Approve a repair . I honestly feel like they wanna drag this repair till the warranty is expired, so they won't have to pay I guess. Can they do that ? Even if I brought in the vehicle for repairs while the warranty was active. I been stressing out paying for a vehicle that I haven't driven for about 4 months now. Please advise.
The Car Pro
This is just not right and Iím sorry it is happening to you. I would get the vehicle out of that dealership and into another one. Ford doesnít take this long for approval on most of the items you mentioned.

Try somewhere else, I bet you have much better luck.

Jerry Reynolds
.
I bought the 2018 Camry in July 2018. 6 months later I found out several cracks on stereo systems and navigation screen. the stereo system, ac and navigation screen are laid on the same board that made out of glass. I brought it to the dealer and they claim that is my fault. It is ridiculous because the cracks were everywhere, cracks run around AC button, cracks on the screen, cracks run around cd player and so on. Supposed if it was my fault, when I made these cracks, I must have damaged these control buttons too, but everything is good, only cracks running around. The car still under new car warranty and its mileage was 11000. what should I do
The Car Pro
Unfortunately, damage is never covered by warranty no matter how it got there. You can contact Toyota Motor Company, who is responsible for the warranty and who has the say-so in matters like this and see if they will consider replacing it.

I wish I had a magic answer for you.

Jerry Reynolds
Danny
I recently purchased a 2018 Ford truck from a Dodge Dealership. The truck had 19,000 miles on it and had upgrades put on it at a ford dealership in 2018 and 2019. The dealership said all the upgrades on the truck were covered under Ford and Roush warranty. A week later we had to have the oil changed at the Dodge dealership, less than a week later the truck broke down. The ford dealership now says the Roush supercharger failed and messed the motor up. The supercharger is not covered now and ford wont cover it because the supercharger did the damage. The Dodge dealership wont help with anything either. What can we do? This is ridiculous.
The Car Pro
Danny, contact Roush and let them know of the problem. They should either cover it or help get Ford to cover it.

Jerry Reynolds
.
I recently purchased a used BMW with about two years left in the manufacturers warranty. The sales person told me that. I checked with BMW and they verified. I had an issue with the instrument cluster, took it in. BMW now is telling me that the head unit was changed out before and that it is not covered. This has only been 7 days after I bought the car. As tI have done my researched and asked BMW and the dealership that bought it. Come to find out that the dealership that I bought the car from is the one that switched the head unit out. They didn't bother to tell me this. My next steps to try to return the car as I bought it under other circumstances and falsifying the warranty. Do I have grounds to take the car back? I'm in Washington by the way and there isn't a cool off period.
The Car Pro
If the warranty you have is just power train coverage, it will not cover an item like this. If you are still within the bumper-to-bumper period, it should be covered and the fact that it has been replaced once should not matter.

A dealer is under no obligation to go over previous repairs of a used car.

I would continue to talk directly to the factory and ask for a customer service supervisor.

Good luck.

Jerry Reynolds
Ruben
I purchased a vehicle 4 months ago from car max. Suddenly the transmission started slipping and lost power. I contacted CarMax and notified them of the issue I was having. They stated the car was still under factory warranty and should take it to them. After having to get the vehicle towed to the manufacturing company, I was told the transmission had no fluid and the repairs would cost $150 dollars. Should I be responsible for paying the service charge or should CarMax reimburse me for selling me a car with no transmission fluid in it?
The Car Pro
Ruben, it is not uncommon for the customer to pay for fluids and sometimes gaskets and seals. Given this about a $4000 plus repair and it must have had fluid when you bought it, I think I'd just pay the small part and move on. You'd have a deductible if there were an extended warranty.

Good luck.

Jerry Reynolds
Bill
Dear CarPro

I have a 2016 Chrysler 200 that has been at my dealership for warranty repairs for 13 days now. The transmission started slipping in July. After 3 days in the shop the dealership replaced the "valve Body" and returned the car. This month (November 2019 ) the same thing occurred. The car now has 51,000 miles on the 60 month powertrain warranty. The dealership held my car for diagnosis for 6 days with all kinds of excuses. Finally they informed me that the transmission needed to be repaired. They said the manufacturer would have to approve to repairs and that usually takes 2 days. It now has been 5 days and no approval yet. I contacted Chrysler and the dealership wanting to know why this process is taking so long. Neither the dealership or Chrysler will tell be what the problem is. I drive for LYFT and am losing money each day this continues. Is there anything I can do ? I have contacted the manager of the dealership and Chrysler. The dealership just lies to me and Chrysler simply says they are waiting approval of repairs. They will not give me a loaner. My patience has run out.
The Car Pro
Bill, sorry for your problems, you are doing all the right things contacting the factory. I would continue to call them on a daily basis until this is resolved. I wish I had a magic answer for you.

Jerry Reynolds
Jeremy
I have a 200 sport 2015 transmission went out . Only has 35000 on car under warranty.getting runaround from dodge dealer and corporate..my car has been there 3 months now still nothing .
The Car Pro
If it is still under warranty on time AND mileage, you should escalate the case to a supervisor at FCA. The terms of a warranty are usually specific and youíll find them in your owners manual.

I hope it works out well with a supervisor there.

Jerry Reynolds
Shan
I have a 2011 Honda CR-V that has an oil consumption problem. I have always taken my car to the dealer for service and had an oil consumption test performed that showed there was an issue. The car was taken in 10/8/2018 for the work to be done and I was assured it would all be covered. As of 11/21/2019, I do not have my vehicle back. I have been provided with 2 loaner cars from the dealership. The first one I had for 7 months, of which 5 of those I was driving on expired tags. I have checked in with the dealership every couple of months and have had various excuses from parts backordered to mechanic out for surgery. My car was always in the same parking spot and appears to not have even been moved. In October, I went to the service manager. He said that the service was not covered any more but they would take care of my vehicle. He assured me he would look into the matter and have my car back in 2 weeks and would call me back by the Monday after I spoke to him. I did not hear from him and I tried calling back and left a message requesting follow up. Still nothing. It has been 4 weeks since. Any advice?
The Car Pro
Shan, you need to contact Honda directly and let them know what is going on. Something is not right here.

Here is contact info: https://automobiles.honda.com/information/customer-relations

Good luck.

Jerry Reynolds
NM
New 5/18 ProMaster Van. 1.5yrold. Started making a clicking noise. Got louder and more noticeably. Did not effect it or any fluid leaks/low. Took in 11/14/19 . Dealer called to tell me transmission is bad and parts are 2-3 weeks away. Looking at middle of Dec.. Diagnosis is Flex plate/dowel pin broken. I find this very hard to believe. A small steady ticking noise made by the flex plate bolted to the fly wheel does not seem right. Any ideas.
The Car Pro
No sorry. I just don't take mechanical questions, i don't have the knowledge.

I wish I could help.


Jerry Reynolds
CBrown
The transmission was replaced by the dealership on my 2013 Nissan Altima in March 2018 (at 67,000) miles under warranty. Fast forward to October 2019 and the car stalls and the diagnostics say that its the transmission again (79, 438 miles). I call the dealership and they tell me that a replaced transmission only has a 1 year/20,000 mile warranty. Does that sound correct?
The Car Pro
I am sure that is correct, however, I would contact Nissan Corporate and see if they will assist you since you've only driven it 12,000 miles. Clearly there is an issue with the transmission itself. I'd be surprised if they won't assist.

Jerry Reynolds
James
I had my 2015 Dodge Dart transmission driver cable brake when car was placed in park. I had the car taken to dealership and I found that a recall was going to be placed on it soon. The dealership stated they couldn't fix it for free yet as the recall wasn't released. Luckily I had extended warranty with my loan company that paid for most of the bill. A recently got the recall letter and filed the reimbursement for the whole amount and what I paid not know how it would work. The Dodge rep stated they would refund me for all of it including what warranty company paid. Do I need to repay the part back to the warranty company & are they notified of this as well?
The Car Pro
James, if it were me, I would reimburse the warranty company for what they were out, I just think itís the right to do to just offer. They may tell you not to worry about it, but youíll probably sleep better.

Jerry Reynolds
Ericka
I took my 2017 Chevy Sonic in back in November 2018 to have my final free oil change done. Their records show they didn't do an oil change, but did check the oil and it was found to be good, but they reset our oil life indicator on the dash and said they did our oil change when we picked up our vehicle. Fast forward to this last month and our oil indicator light came on saying need oil change soon, so we brought it to a different oil change company, not the dealer, since our two free oil changes were used (or so we thought...) The oil change company told us they could not do our oil change as a result of extreme sludge and we needed to take it back to the place we used most recently because they either used the wrong oil, or they never did the oil change. Luckily, that same dealer is directly across the street, so I take it to them and tell them what the other place said, either wrong oil was used or they never did the oil change last time. We proceeded to be told we have never been there before from what records are in their system, but I say I have my invoice from November so I'll come back with that to prove to them. We leave the car over the weekend for them to check out and on Monday I bring in the invoice proving they did service our vehicle and magically now they are able to pull up that service once they have the invoice in hand. They never did the oil change, but did do the free car wash and all the other free things, just not the oil change even though that's what we went there for. (why would I bring in my car to the dealer service just for a carwash??) They also reset our oil life percentage indicator. We asked them to put this under warranty since they were not going to admit fault that they didn't do the oil change. And from everything that I can tell, they are saying we are denied for not having maintenance done on the vehicle. We had the oil change done in February 2018, November 2018 (but they didn't do it) and now in August 2019 it was time again for oil change. Per the owner's manual it says once a year of oil change, and that our 2017 bumper to bumper warranty is per the owner's manual. The service advisor was telling me every 3,000 miles, but that' seems excessive to me and is not per the owner's manual... I'm sitting with a potential dud of a car at the dealer with what seems to be an engine that might be toast at this point (they are saying there's extreme sludge and now metal shavings found) and not sure where to go from here. I gave them all of my OnStar reports that show everytime there's been service done, and the oil life percentage reset, but the service advisor is saying they are going to deny the warranty claim. I am not even allowed to see my own vehicle and feel that the service advisor is incompetent. I am at a loss.... Can I do a car warranty claim myself?
The Car Pro
Erika, you need to speak to the General Manager or Owner of the dealership. If all your facts are correct, they should stand behind doing the repairs.

If they are not helpful, you'll need to get an Attorney, unfortunately. I hope it works out OK.

Jerry Reynolds
Ku9995
I have a 2013 Ford fusion. It went in for a latch recall due to one of the door not latching while driving. I also explained that the coolant was leaking and I was getting white smoke out the exhaust on cold start ups.. after running the car vin. They seen that it have at least 6 more service recalls and one was a coolant sensor recall. That could cause low coolant level nm leading to cracked head or blown gasket. Come to find out they are going to replace the whole long block engine. Almost a $7-10000 repair. They called today and mentioned that in order to repair the engine and put the new one in they found a couple parts that needed to be repaired about $200 in parts and another $100 in labor. They say it relates to maybe a vaccum oil filter? Said it's kinda sludgy and needs to be replaced or ford probably would warranty new engine going in. Yet this would be a cost to me. So pretty much pay $300 and will put in a new engine or we will put it in and it maybe on me if something goes wrong
.problem is they say the sludge "could" be due to high mileage oil changes but the car has less than 40k miles and was changed with synthetic oil at pretty normal intervals. They didnt seem inclined to check with ford if they would cover the additional expenses. But it is my belief that the coolant that was leaking into the head overtime has caused this sludge. The service advisor wont say what the the orginal problem is only that ford is putting a new engine in. I'm not really inclined to want to pay them an additional 300 if this is something that could be caused by the preceding issue. They've had the car for about 13 days and have been waiting for new crate to arrive to drop in but now I have this issue to try and resolve before engine is dropped in. Should I try and contact ford customer care since the service advisor doesnt seem inclined to go back and want to help get it resolved. If I felt that the preceding leak wasnt a possible cause I wouldn't mind paying for the fix before repair but feel that it could also be the leak into the head that has caused the sludge to develop. Any help would be appreciated.
The Car Pro
I think calling Ford directly if fine, just to see if they will do any better and waive the $300. The number is 800 392-3673.

I hope it works out.

Jerry Reynolds
.
My KIA 2014 Sorento just had it's engine replaced by a certified KIA dealership within my powertrain warranty milage (happened at 97,800 of my 100,000 thank goodness). However, they did provide me with a rental while my repairs were being made...it took 13 weeks and 1 day. When I finally went to pick up my car with it's new engine - my brakes and rotors were worn. The dealership says it's because it sat for so long. KIA says (so says the dealership) that it will not cover the cost of the brakes/rusted rotors because that was 'environmental factors' and not what my car was 'in' for. I'm a little perplexed on what to do here as it wouldn't have become worn had it not taken 13 weeks for the repair. Suggestions?
The Car Pro
I wish I knew what to tell you, but brakes were never part of the power train warranty, so I think you'll have to get the brakes fixed on your own.

I wish I had better news for you.

Jerry Reynolds
TBoogie
I have a 2016 Dodge Charger SRT that is certified pre-owned and when we purchased it we elected for extended bumper to bumper coverage. We haven't had many issues out of the car until last week. Check engine light came on. Car has about 50k miles on it and the warranty has not been used. Took the car to the dealership on Friday after the transmission stalled and the check engine light came on. Got to the dealership and they said it was throwing about 8 codes and they wouldn't be able to look at it until at least Monday. They called this morning saying the car just needed a software update. My questions is this: I have around 800 miles left before the bumper to bumper coverage ends. I am not really sure I am comfortable with the "software update" answer. If this same problem comes up again in 1000 miles or so, will I still be covered if the car throws the same codes?
The Car Pro
It's hard to say. Since this is documented while in warranty, if the problem happens again, most good dealerships are able to get the issue covered, but it's not a guarantee. I'd keep a close watch on it, and if the issue happens again, talk to the service manager and let him know of your concerns. You may be able to pay and extend the warranty for a few extra years. Hopefully this was just a fluke and won't recur.

Jerry Reynolds
Alex
I took my Honda Pilot 2015 at the Car Dealership for diagnostics in March 2019. They did the diagnostic test and gave me their report with their findings, but no Codes when I ask for codes they told me that they don`t print the codes and they are not giving the codes. After having so many issues with the car, I went to different specialized Car Mechanics Shop. They did the diagnostic and gave me the codes, that read something different than what the report at the Car Dealership stated. Do I have a right to get the codes from the Dealership or they can get away with not disclosing the codes?
Thank you
The Car Pro
The dealership is not under obligation to show you the codes while under warranty since you are not paying for the info, the factory is. Still, I would think they would show you what codes showed a problem. You might need to look at using a different dealership, that's not very customer oriented in my opinion.

Jerry Reynolds
Robj
HELP!! My 2015 Camaro has been at the dealer for 80 days now waiting for a bell housing and there is NO relief in sight.... what can I do?!?!?! All they keep saying is that the Pontiac, Michigan plant is "retooling" and they dont know.. this is warranty work and I feel if they cant repair my car, they should buy it back..... help!!!
The Car Pro
These things happen and your dealership cannot control it. If they have you in a loaner, there is not much you can do. I know it is frustrating, and equally so for your dealer, they want you to get your car back so they can get paid. You can call Chevrolet (the factory) and make a complaint to see if they can expedite the needed parts.

Jerry Reynolds,
Donna H
I took my 2016 charger into the dealership with a check engine light. It is still within the New Vehicle Limited Warranty. Less that 3 Years Old and Less that 36,000 miles. They verified the Check engine light was on and scanned for code P0302. They swapped the coil to cylinder# 4 and performed compression test and leak down test. The light was cleared and concern did not return. (light stayed off). They charged me 2 hours labor stating that because they are not replacing a hard part and didnt find anything really wrong, they could not submit a warranty claim. I am confused. I came in with a check engine light, the car is still under bumper to bumper, how can they charge me? Any Ideas
The Car Pro
I would check with the Service Manager, I would think this would fall under the bumper-to-bumper warranty. I am sure he or she can explain this and if you were improperly charged, they should give you a refund.

Jerry Reynolds
Dennis
On the 1st warranty Service write up - the dealership verified clunk noise in driveline, re-flashed software, dealership said noise gone, Truck down 13 days (July 03, 2019-July 16, 2019) mileage 2252. I took the truck back to the dealership a 2nd time on July 29, 2019. The service writer accepted the truck and handed me the 2nd write-up and I signed it. After I got home I discovered that he handed me the original service write-up dated ( July 03, 2019-July 16, 2019) with mileage 2252. This was inaccurate and misleading as the service write-up did not show the correct date of July 29, 2019 and the current mileage of 2563. In fact there is no evidence that my truck is now at the dealership. Is this legal what the dealership did? Should I contact the Bureau of Automotive Repair to file a complaint?
The Car Pro
Dennis, there is nothing illegal or immoral, sounds like just an honest mistake. He or she probably added the second visit to the first one. It has no affect on your warranty, but I would ask for an updated repair order when you pick the vehicle up.

Jerry Reynolds
Tania
Ok so i have a 2017 malibu lt .. And i happened to need to leave town as an emergency, but on my way back home my check engine popped up .. I have this thing called hum and pretty much gives me diagnostics of my vehicle .. And it said my car has some powertrain issue .. Do you happen to know if itll have to come Out of my pocket? Or does the warranty help out? Ive only had my vehicle for a yr and a half...if u would please give me some sort of guidance i would gladly appreciate it.. Thank you
The Car Pro
Tania, sorry I can't tell you. I have no idea how many miles you have on your vehicle. You just need to get it diagnosed at a dealership to know for sure.

Jerry Reynolds
Jason G
I have 2019 Jeep Cherokee. It needs jump start after turned off. They done all the test can not even figure out the issue. I left car in the dealership, they can NOT even provided another car for me to drive. I NEED to rental the car by myself and they reimburse me $35 per day. Is that for real? Am I getting the right service? Thanks
The Car Pro
It doesn't sound like the dealership is trying very hard, you need to contact the factory and hopefully they'll send an engineer to look at it and get it fixed once and for all.

https://fcacommunity.force.com/Jeep/s/

Jerry Reynolds
Jack H.
SO glad I came across this site. I appreciate the honesty and professionalism in your answers.

I would like to as if recalls and any additional work needed for said recalls done by dealerships are under warranty? I purchased a 2008 Jeep Wrangler with over 150,00 miles from an individual. While running the VIN through registration, 3 recalls popped up. As a safety precaution, I took it into the local dealership and was told the parts were on hand and the recalls would be corrected in two or three days. I was given a 2019 rental Jeep to drive in the meantime which is really nice, but must cost a fortune to the dealership! While working, the technician snapped a bracket that holds in the airbag and the entire steering wheel would need to be replaced. The service department contacted me to say the order had been placed but showed no Estimated Time of Arrival. Every week I was told they were working to find another part but there were none to be found anywhere.
In other words - "We just don't know when it will be available". THEY HAVE HAD MY JEEP FOR SIX WEEKS!

After exploring the Internet and making a few phone calls myself, I located the part at a dealership in another state, spoke to a polite service manager who told me they had not been contacted by any other dealers regarding that part and that they would happily sell it dealer to dealer for less than I could purchase it. Upon bringing this to the service managers attention, I was told they contacted the other dealers but none would sell to them and that it would probably speed up the process for me to purchase the part for $1500 and then reimburse me. No way! Finally, I contacted FCA and MOPAR directly and made them aware of the situation. Within 3 days the part was delivered from other dealer and installed in my vehicle. I do not expect to pay a dime and need to ensure that the work done on my jeep and replacement part will all be under warranty by the dealer as I plan to NEVER take my Jeep there again

I appreciate your time and advice in this matter - Thank you
Amy P.
Jack, you would be correct to not take your vehicle back there. There are clearly careless and not pro-active when it comes to customer satisfaction. I'm sorry you had to go through that, better luck with the next dealership.

Jerry Reynolds
Dawn C
I am so glad I came to your sight. I was going to ask about the fact that my 2012 Hyundai Tuscon has been waiting for a motor since April 2nd and there are no motors. It threw a rod and is under warranty, but how long is too long to wait for a motor? I am making payments on a car that is sitting at the dealer waiting to be repaired. I was at 99,408 miles and was first told that I was coming to the end of my warranty, luckily I had purchased an extended warranty and a gap warranty as well,,due to the fact that even though Hyundai was cetifying the vehicle that only had about 34,000 miles in 2015 when i bought it, it had been in an accident so I got the extended coverage, etc. gap because I am on the road a lot, etc.

There is a recall on this engine and my guess is they are going to need many engines, they have not said what the repair is but my problem is covered , I was given a rental car, a ford hybrid fusion brand new, but no room in the trunk for groceries, etc. So how long is too long to wait, do I have any other options. I was told 4-6 weeks for the engine and it is now 6 weeks or more and it is still back ordered.

Trying to be patient but I miss my car, it had no problems ever, not even a flat tire in 4 years, then it just started making a weird noise on the freeway and lucky for me I was able to get off safely and on to a side street. I am also worried once it is replaced, it will never be the same.

I enjoy your show very much and appreciatat all the good information and advice you give.
Amy P.
Dawn, these are hard questions, every case is different. Not sure where you are located, but most states donít have Lemon Law coverage for vehicles purchased new. They will want to get this solved ASAP given they are paying for a rental. I wish i had a solid answer for you and hate you are having the issue, but thankful for your warranty.

Jerry Reynolds
.
Hi I have a 2017 Honda Accord 47000 miles on it. I think the transmission is gone in the car. I have taken it to the Honda dealership and it�s still under powertrain warranty up until 60000 miles. I also have extended warranty through Honda. It has been with the dealer for over a week and they informed me that they have still has not done any diagnostic yet. They keep stalling over and over . Please kindly advise what my options are? Thank You
Amy P.
I would take it to a different dealer OR contact Honda directly:

https://automobiles.honda.com/information/customer-relations

Good luck!

Jerry Reynolds,
.
I had a new engine put into my Dodge Ram. It�s an S&J engine. I drove my truck for almost 3 months and the engine blew. They replaced the engine and it was good for about 5 months. It was running really rough. I took my truck in a month ago. I blew the head gasket. The dealership fixed it right away. But now I can�t get my truck back until the engine manufacture pays the dealership. It�s been a month and the dealership has no idea, when they will get payed.
Amy P.
Hi there! What year is your Dodge Ram? Thanks! Amy
Bobby - San Antonio
My 2016 Hyundai Sonata (50,000 miles) had a recall for an engine knock sensor. After the sensor was installed at the dealership my car did not drive properly and they determined that the engine would need to be replaced under warranty. My car has been at dealership service since January 2019. They gave me an Enterprise rental car to drive for free, but its been over 3 months. They continue to say that Sonata engines are on back order and cannot give me a estimated completion date. Do I have anything to worry about?
Thanks!
Amy P.
Honestly, I think you are OK, sounds like the dealer is probably shooting you straight. They want the car off their lot, the rental charges to stop, and to get paid for the work, none of which can happen until the job is complete.

I hope they get the engine soon and get you back on the road!

Jerry Reynolds
Bobby
Thanks for the quick response!
Nicole
Oh no! Yes I was just told that my Senada needs a new engine. With 41,000 miles on it. They told me it will be at least 13 weeks to order the engine?? Oh no!
Amy P.
Nicole, I am sorry to hear of the problem, this is unusual with a Hyundai. I assume they are going to provide transportation for you while yours is in the shop. I will tell you too, most dealers in cases like this will give you the worst case scenario on time. Let's hope they get the engine in much quicker.

GOOD LUCK, again I am sorry this happened.

Jerry Reynolds, President
Car Pro Radio Network
Karen L.
I have a 2015 fiat 500x. Was purchased Car Pros Fiat in Renton Was. Oct 2016. It now has 20,000 miles on it. The dealership where I purchased my car has closed down. My car is in need of repair from my understanding it's under warranty. My car is disabled. Please advise what to do.
Jerry Reynolds
Karen,

Your warranty is good at any Fiat dealership, I would find the next closest to you and take it to them. By the way, we never had any affiliation with that dealership.

Jerry Reynolds, President
Car Pro Radio Network
Becca .
I have a mazda cx7 2011 that have a check engine code p0011, since May.milealege of 91 have warranty that covers to fix it according to the auto dealer. Did many trips before to the mechanic shop that the auto dealer said I had to go, for the same problem. Now its been 3 weeks, they still have not fix my vehicle because he said they have to wait for a another guy to approve to fix it which he said last week. The auto dealer also told me that if the insurance or warranty person calls me and ask if something is wrong with my car, that I should say no. How long does it usually take just to approve & fix a check engine light code?
The Car Pro
Becca, sorry for the problem. Every warranty company is different so I can?t say how long it takes. This seems excessive. I would contact the warranty company, get a claims supervisor and tell them you?ve been patient but you need something done.

Hopefully that will get them moving!

Jerry Reynolds, President
Car Pro Radio Network
Amy .
My new 2016 Jeep Renegade started having electrical problems 4 months ago- dashboard indicator lights randomly popping up, seatbelt light beeping when passenger seat was empty and I had fastened the seat belt to try and stop the alarm. Service airbag, parking break, ABS, engine light went off and on. Signal lights began to work or not work. Took to Dealership three times - the computer did not store any engine light message, the rear signal light was replaced and the front left running light. All covered under warranty. Computer updates listed. Took it back again for dashboard alarms going off at random and to replace left front running bulb again since it went out immediately. All covered under warranty but all they did was computer updates and reset dashboard indicators.
Driving to school one morning with my son, the car stopped accelerating and then stalled while still in drive. I coasted to the side of the road and it wouldn?t start immediately. When I finally got it started it was very difficult to drive, the acceleration was jumpy or insufficient. I took it to the dealership again who didn?t call me the day it was done so I had to rent my car another day.
Dealership service Department said they did computer updates and drove it around to check it.
I picked it up and it still felt like it was struggling and rattling when I accelerated and the next morning it died again while in drive, I got the car off to the side, and it wouldn?t start in Park. The engine made a soft humming sound that?s it. I took video this time and when I got home I called the service manager. I told him the issue and he picked me up, got me a car to drive and now I could possibly have them buy the car back from me since it?s still under warranty.
If they buy the car back will I loose money or could I get a replacement car of the same kind?
The Car Pro
Amy, I am sorry for your troubles. I don?t know where you are located and every state has different Lemon Laws. I would google Lemon Law & your state, the DMV will have a page, and you can determine if you will qualify. If so, I would contact the factory and tell them your intentions to file. They may just go ahead and do a buy back.

I hope it works out!

Jerry Reynolds, President
Car Pro Radio Network
Fabiola .
I bought a Hyundia veloster 2015 and not even a year the car start given me problems with the engine. To make story short I dont remember how many time I took the car to the dealer under the manufactured warranty and they change the engine. I just had the car back almost two months and again the car start smoking and it stop on me . there was oil everywhere. Now the dealer its telling me that its the engine again. That apparently I hit something and the oil filter come out. Really I didnt hit anything and Now they dont want to cover it. I told them that probably they didn't put it right. Now what should I do.
The Car Pro
I would contact Hyundai (not the dealer) for them to investigate. If indeed it was caused by something you hit, and may not have realized it, your insurance should cover it.

Jerry Reynolds, President
Car Pro Radio Network
Kenny
This is exactly what happened to my hyundai sonata 2012 2.0T its still at the dealership,have sworn to avoid that brand of car.
Lisa .
I bought my car at Kia, 6 yrs ago.. I had to replace all cylinders in it after a week.. ok dealership pd to fix it... On my 6 the yr, my car only has 59,800. Miles on it.. they said tj that couldn't really figure out what the problem was they spent 4 hours trying to figure it out and went ahead and put a coil engine coil on it without even coming out and telling me and it told me on the phone it was under warranty and when I get there they give me a bill for $372?
The Car Pro
Not sure what to tell you on this one. I would talk to the service manager at the dealership to see why you were charged. I just can?t tell you.

Jerry Reynolds, President
Car Pro Radio Network
Michael .
I bought a new 2018 pickup dec 2017 it sat in my yard for a couple of weeks till got a bed on it. On jan 11 with 312 miles it quit running and wouldn't start hauled to dealership they couldn't get to start either turns out it had to bad injectors that were stuck open and washed the cylinder walls down they replaced two injectors and one piston. Now its july 2018 the engine seized up same two injectors, one cylinder is egg shaped the other the piston is froze solid. The engine is an inline six with a common rail fuel system and the vehicle now has 15,000 miles on it the manufacturer is not wanting to fix it and the dealership is whining that they just got paid for the first repairs. I am a farmer rancher and use it for work, in january they offered to loan me a car which I said no to because it was of no use to me. Now I am moving cows and hauling hay they will give me a pickup to use but not one that will serve my purpose which they know and also more than likely offered because I told them what I needed manufacturer will pay $40 a day to rent a rig but that wouldn't come close to covering cost of vehicle rental and I am told it could take several weeks before they decide what to do with vehicle as far as to repair or not dealer claims manufacturer has indicated that there inclined not to. Was just told yesterday by dealer service manager that the first time it broke down when manufacturer tore into the injector that it had a piece of aluminum in it that cause it to seize up now numbers 3 and 6 have done the same thing not sure cause yet this time. Manufacturer asked about fuel where I purchase fuel, first time it was still on tank full that dealer put in it, this time dealer says he has jar of fuel on his desk and its as clear as can be even after sitting there for a week. The first time it was a dealer for 28 days 20 business days. This time its been a week and manufacturer person I talked to says it will be another couple of weeks more than likely before they decide what to do another week to get engine if they decide to repair and another week to put in, and in the meantime I make payments don't have use of the rig and am bartering renting and borrowing ones to haul livestock and hay.
The Car Pro
Hi Michael, what's the make and model of the 2018 truck and is it a diesel?
Alex .
I bought a new Honda and noticed there were rust on the wheel hub on both front sides. It appears the protective grey paint has worn off prematurely and allowed to rust on the lot. Other vehicles of the same model and even older ones dont have this problem. Seeing as this was a defect on a new car. I took it to a dealer and they said it was normal and did nothing. Now I?m stuck with a ugly rust on a new car that should not have been there. Is there anything I can do? Thanks.
Jerry Reynolds
I would take it to another Honda dealer to see if they agree, and if they do, I would contact Honda directly. Doesn?t seem right to me at all. I hope you can get it resolved!

Jerry Reynolds, President
Car Pro Radio Network
Art .
Ok, I just bought a new Subaru Outback. Nice car. But on the way home, we found after stopping at a store that the hand unlock on the drivers door didn?t work. Yes the passenger side did. And yes she could dig in her purse for the fob. But still, a small inconvenience. That was a Saturday. Now Monday she takes it to the dealer. Humm no openings for 9 days to get it in. This is brand new. Why? So appt time, drops it off. Calls the next few day to find that the dealership has no clue. It?s never happened before. It?s still there by the way waiting for a module that was bad. It?s now going on 3 weeks and the mod is ordered.
So my question is, can a dealership fix a problem with a car before they sell it and still be reimbursed by the factory. I want to know if they had to sell this car to me before they could actually fix it. Failed disclosure.
Jerry Reynolds
Dealers get paid on warranty claims before the vehicle is sold. It?s not uncommon to discover a problem during the pre-delivery process when a vehicle arrives. It happens all the time in hope of delivering a perfect product. Sorry this happened.

Jerry Reynolds, President
Car Pro Radio Network
C E.
Concerning extended warranties. You did not address the fact that a number of after market warranty companies have gone out of business. A friend of mine had two out of three go out on him. That?s probably why I now own two Korean vehicles
Robert .
Who got the money paid to for my extented warranty from the Bank
Kohta .
Learned. I sell parts everyday to many people from different walks of life. They all treat dealerships like some money satanist. I know it's more expensive, but they get instructions straight from the factory that MADE the vehicle. Who would know the car better? A shadetree mechanic? No, the person with step by step instructions to fix the car would; like a dealership mechanic.
Billy Gibbons
Was told my repairs were covered by warranty. After they repaired it under warranty they call me a week later asking for documentation of past service, or they will bill me for covered repairs. Seems shady no?
The Car Pro
Nothing shady here, the dealer is just doing what the factory tells them to and the factory has that right since they are paying the bill. The dealer has no say so in this.

Jerry Reynolds
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